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User Management Intro

As a community creator, you are the only Admin of your community until you assign another admin or moderator.  Plus you can use an email address to invite members to your community who do not have a SynQ UP account.  

Go to the drop down menu by your username and select “Member Manager”.  This will take you to your user manager where you can edit user information, assign privileges, assign badges, and verify.  

 Admin can do anything while moderators have some limited abilities.  Here is a list of actions that moderators are not able to do: 

  • cannot create read only channels
  • cannot activate premium channels
  • cannot ban or delete users from community

You can also add users to your community from their email address here.  Once sent, they will receive an email saying they have been requested to join SynQ UP and your community.  If they accept, they will be directed to the website to create an account and then placed into your community.     =

Following/Blocking/Messaging Users

Following and Messaging

Following and messaging users is really simple.  If there is a user that you want to follow, simply click their user name or picture from the community.  That will bring up their profile on the right side of the screen and two buttons will appear, “message” and “follow”.    

Following a user will give you the ability to see what they post in your community in a separate feed labeled “Following” on the left side of the screen below your profile name.  Eventually you will be able to see what this person posts in all communities as users will have the ability to share posts on their personal profile.    

Private messages or Direct Messages are located next to the “Channels” button on the lower left corner of the page, or by clicking the specific persons username or profile picture as stated above.  

This is for messaging members within your community.  You can have multiple people within one of these private chats, and have as many chats open as you wish.  Once a private conversation is done, you can close it with a simple click of the “x” that appears as you highlight the conversation.  

Following a user will give you the ability to see what they post in a separate feed labeled “Following” on the left side of the screen below your profile name.  

Blocking and Reporting

Blocking a user can be done from the from the users profile you wish to block.  At the bottom of the of the user profile page, you will see this icon:

Once you click that, the options to “Block” and “Report” will appear. 

If you are the community Admin or Moderator you will also see the option for “Ban From Community” which will remove the user and not allow them back into your community. 

Using TraQ

TraQ is the helpful crypto-tracking app within SynQ UP. You can add a multitude of cryptos to track price, market cap, volume, and supply. TraQ also comes with in-app Trading View charts so you can track crypto price action live, and even share charts within channels in your community. On top of all of that, you can set price alerts so you can stay on top of price action.

Access TraQ

To use TraQ, you must first be in SynQ UP. Click on the “TraQ” button on the top right of your screen.

You will now see the TraQ system pop out of the right side of your screen. The default is section is the “Trackers” section. To begin inputting coins you would like to TraQ, click the “coin” section, and input your desired coin in all caps. Then, click the “pair” section and input the pairing you would like in all caps, as well. Then click the “plus” button and it will immediately add the coin pair you typed in to TraQ

Sharing TraQ Information to Channels

To share the Trading View chart and coin market info, all you need to do is hover over the coin in TraQ and click the “three grey dots” icon.

After you click that icon you will see a pop up that asks you which channel you would like to share it in. The default channel is the one you are currently in. Choose the correct channel and then click the “share” button and it will share the Trading View chart and market info for the coin pairing selected.

Creating Price Alerts

To create a price alert, open up TraQ in the top right of your screen and click the “Alerts” tab.

To create an alert, click “Create Alert”. It will then ask you put in the desired coin and coin pair in the pop up boxes. Once you input those you must select whether you want a “one time” alert or a “repeating alert. When you are done click “save alert” and the coin alert will be created!

TraQ alerts sync with your SynQ alerts, so they will all aggregated under your profile and update you accordingly!

Advanced Community Settings

Are you ready to unleash all the with your SynQ UP community?  Lets GO!

Community Settings

Start by going to your “Community settings” that is in the drop down menu by you user name on the top right corner of the SynQ UP.  This will take you back to the “Edit your Community” tab and something you will notice at the bottom of the page is the button “Add Custom Badge”.

Once you click that, a pop-up will appear and you will be able to upload images for a custom badge for you community

This will allow you to upload an image to use a badge to give your community leaders/members. Some of the badges that have been created so far are:

SynQ Labs

Next, heading over to the “SynQ Labs” tab and dig into the goodies! 

Custom Emojis

Take a look at “Custom emojis” and click the “+” to open the drop down menu

  • Click on the “add custom emoji” button.
  • You will be prompted with a pop-up that will give you the image requirements and ability to name the emoji. 
  • By clicking “save” you have added this emoji to your community under the “custom” tab of the emoji menu!  

Custom Commands

Next option is “Custom Commands”.  Click the “+” to open this option and you will see the options for this feature. 

These commands are akin to all of the bots that you have seen on other platforms.  Essentially, you create the “Command” under “When someone sends”. It needs to start with a front slash “/” and the response can be either delivered publicly to the channel or privately.  Private response will show in the channel for the user that requested the command, but it will only be viewable by said user.  

You can also have multiple responses for one command by creating multiple SynQ auto responses for a single command.  To do this you need to make sure that the responses are limited to one line only. SynQ UP will randomly pick a response to publish to the channel. Last on this list is the “Custom Bad Word Filter” which you can access by clicking the…you guessed it  “+” symbol. You can toggle the “filter language” at the top of this page, but this specific option is to add on to the pre-existing list. 

Custom Bad Words

Simply add in the word or phrase then press the “Add Custom Bad Word” 

Bingo! That word or phrase will now be replaced with the asterix symbol (*) in your community.

 

Community Browser

The SynQ UP Community browser is the gateway to accessing all of the communities that SynQ UP has to offer

First Time User

As a first time user joining SynQ UP, you will likely be placed into the Community Browser to start. If not, skip down to “Finding the Community Browser while you are in a Community”

Finding the Community Browser while you are in a Community

If you are in a community, finding the Community Browser is very simple.

Hover over the SynQ Switcher icon (image below) and a few icons will pop up. Click the icon with a text bubble and a plus sign to access the community browser.

Within the Community Browser

Once you are in the Community Browser you can:

  • Create a community
  • Search communities by name and/or tag
  • Join existing communities

To get more info on creating a community click here (link).

To search a community click on the search bar where it says “filter communities” and type in your desired name/tag.

To join a community, click on the red plus sign next to the community name and you will immediately join the community.

Creating tasks from SynQ UP

Creating SynQ TEAM tasks in SynQ UP is super easy, and allows you to stay in UP while you are still helping forward your project along. A few use cases for this are:

  • Turning support feedback from the community into actionable tasks
  • Chatting with your team and coming up with new ideas
  • Having a spark of genius mid-chat that you want to capitalize immediately

For this to work, you need to either create a SynQ TEAM account (link) or be a part of a SynQ TEAM.

Once you are a part of a SynQ TEAM that is linked to your SynQ UP community, you can begin creating TEAM tasks within UP. To create a TEAM task, hover over the message you’d like to document and click the 3 grey dots next to community member’s name.

Once you click on the 3 grey dots you will see a drop down menu appear. Click on the bottom button, labeled “Create TEAM Task”.

You will now see a pop up menu appear. You need to select the correct TEAM, the correct TEAM project, the correct project lane, and a comment if needed. Then click “create”

After you create the team task, you can go to your TEAM project and now see the task in the correct lane with any comments!

Create a Community

Creating a community in SynQ UP is easy and streamlined. Once you have logged into SynQ UP you will see the community dashboard which shows you all the publicly accessible communities. In creating a community, you will have the ability to #tag it with the general topics or overview about you community.  These tags can be searched by new users to SynQ UP to find the best fit for the community they are searching for. You will see in the top right corner of the page a link that says “Create a Community.

Start Your Community

Bingo! First step in the “Start Your Community” tab is naming your community. This is the permanent URL that cannot be changed.  Next is adding a community tagline followed by an icon, hashtags and the default channels you want to be created when you launch your community.  Lastly, you can use the toggle if you want your community to be seen publicly in the community browser. All of these options can be edited or changed at any time except for the URL.

SynQ Labs

“SynQ Labs”, gives you the ability to have a premium community, premium channels, add the Giphy Keyboard, toggle the bad word filter (English only), and the ability to have polls in your community. These are all activated or deactivated with the toggle switch.

Invite Members

The last tab, Invite members, is for…you guessed it, inviting people to your community! If they are already a member of SynQ UP, you can search for their username and directly invite them. They will receive and email in which they can accept the invitation and directly access your community. If they are not an existing member, you can add their email address which will invite them to SynQ UP to create an account at which point they will be automatically added to your community. Once you are done with this step, click the “Save&Close” button and you have finished creating you community!

Set Up Your Community Channels

On the left hand side of the screen click the ( ) next to channels to create a new channel. The toggle switch on the top gives you the ability to have two types of channels

  • Private – Only you and whoever is invited in the channel can see it. You can invite people directly to this channel. This type of channel is good for internal team or community leaders discussions or anything you want private from the rest of the community,.
  • Public – This channel will be available for everyone in the community to join. You can invite people directly to this channel.

Naming the channel is next followed by an option to add a topic of the new channel. You can add specific people to the channel or selecting “auto join all users”

For more information on the SynQ UP channels and user interface, check out this article.

Invite Users to UP

As a community leader, you have the ability to invite friends to your community, regardless if the community is public or private. For public communities, any user can copy and share the link to the community to have others join them in SynQ UP.

Invite Users

Selecting the dropdown menu ( ) next to your username in the upper-left of your SynQ UP dashboard (web-only) will bring up the option for “Member Manager”:

  1. Click “ Invite Users”
  2. Input a SynQ UP username in the field on the left
  3. or – enter an email address on the right
  4. If you choose an email address, hit the spacebar, the enter key, the comma, or click out of the input box to lock-in the email address and add another, if you wish. You can add up to 50 email addresses per invite.

Note for those of you using Email Addresses to invite others:

By inviting members via email address, you verify that you have permission from the email recipient to receive one email from the SynQ System as an invitation to join your community.

Sending emails without expressed permission may result in reporting your community invite as SPAM. Should your community source SPAM reports, you may be banned and your community may be deleted.

 

Creating Channels

SynQ UP features a multitude of channel types to help community owners and community members alike, here’s a break down of who can do what, and how to do it for creating channels:

Public Channels

Anyone can create a new public channel in a community.

Clicking the plus sign [+] next to “Channels” in the left navigation area of SynQ UP will take you to the interface above. Simply provide a Name (only alphanumberic, hyphens, and underscores are permitted), set the topic, and select a few users to join you in your new channel to get started.

Admins, you’ll also be shown an additional option to “Auto-join all users to channel.” This will place all current and future members of your community into the channel, treating this as a new “hub” for users to see the next time they login to your community.

Private Channels

Think of private channels like a long-form group Direct Message, allowing you to invite a multitude of users to a back channel discussion that doesn’t clog up public-facing community conversations. Sidebar discussions like this can be created by any users.

Again, Admins are shown the option to “Auto-join all users to channel”, populating the entire community and future users into the private channel, if you’d like.

Read-only Channels

Admins and Moderators can convert any channel, public or private, into a read-only channel. A read-only channel allows community leaders to select authors from the community that can create “top level” or parent conversations in a specific channel.

To convert a channel into a read-only channel, simply click the “gear” icon next to TraQ, and select “Convert to read-only channel”. For security’s sake, community administrators are all automatically allowed to post to read-only channels.

To assign “authorship” permissions to a user for a read-only channel, click the member count of the channel (top-left) and then search for, and click the user-plus icon next to the desired user.

This will grant access to the user, and they will then be allowed to create parent posts in the read-only channel.

Anyone in the community can reply to a parent post.

Premium Channels

If, as a community owner, you’ve opted to set up Premium Channels, simply click the diamond on the bottom left navigation, and click the [+] next to “Channels” in the Premium Channel pane. Creating a Premium Channel works exactly like a Public or Private channel, however, inviting users will require them to go through the payment process to unlock access to the Premium Channels. Anyone with a subscription to your Premium channel offering will have access to either the public or read-only Premium channels by default.

Getting Started with SynQ UP

SynQ UP comes packed with market data, added security features, delighter features to better organize and engage community members, and advanced user management. Getting started is easy, taking advantage of all the goodies that come within it just takes a little getting used to, here’s a kick start:

Registration and Login

You can use Facebook, Google, or LinkedIn oAuth to create an account and login, or use a traditional email address and password to access SynQ UP. All users are required to at least provide a desired username to use SynQ UP.

 

Basic Features

The left sidebar is sectioned into useful navigation items that help you move through the application’s communication stages.

  1. “Channels” – click on the word “Channels” to open the Channel Browser
  2. Click the [+] sign to the right of “Channels” to create your own
    1. You can create a Public or Private channel
    2. Admins and Moderators can convert any channel into a read-only channel
    3. …more on read-only channels below
  3. If you’d like to “favorite” channel, click the thumbtack, it will turn red, and place that channel first in the Channels list for you
  4. To access your Direct Messages, simply click the envelope icon.

The top-right navigation is used to display SynQ UP extensions:

  1. Click the sun/moon toggle switch to change between Light and Dark modes for SynQ UP
  2. Click the @ symbol to open the Activity Stream.
    1. Who reacted to your posts with emoji reactions
    2. Read replies to your posts
    3. See when someone mentions your username
  3. Take note of the Emoji button on the bottom right as well; this is where you can browse the community’s emoji reactions

 

But wait, there’s more!

From the left

  1. Set your online status to Online/Busy or Away, this will change the color of the dot next to your username in Direct Messages
  2. Click the Users icon or Member count to open the Members List to see who the Admins/Moderators are, and follow other users
  3. Read-only channels are indicated by an Eye icon to the left of the channel name
  4. If you click on an existing emoji reaction, it will add to it (if you didn’t initially place the reaction)
    1. If you did place the reaction, it will remove it

On the right

  1. TraQ is a mini-app in SynQ UP, this robust tracking interface provides hourly updates of price, volume, and supply – all with a TradingView chart for added convenience
  2. At any time, you can share a TraQ chart into any channel you have access to post into